Chief Cashier - The Top Penang

Job Summary:

The Chief Cashier at The Top Penang is responsible for overseeing the cash handling processes, maintaining accuracy in financial transactions, managing cashiering staff, ensuring compliance with internal controls, and providing excellent customer service. This role is critical in ensuring efficient cash flow, accurate reporting, and safeguarding company assets.

Supervision and Team Management:

• Supervise a team of cashiers, ensuring they adhere to standard operating procedures (SOPs) for cash handling and customer service.
• Conduct regular training for cashier staff on best practices, customer service, and POS system usage.
• Schedule and assign cashier duties to ensure optimal staffing coverage during peak and non-peak periods.

Cash Handling & Reconciliation:

• Oversee daily cash flow and ensure that cash registers are properly balanced at the end of each shift.
• Perform daily reconciliations of cash receipts with sales records and prepare cash deposits for bank submission.
• Monitor and manage float funds, ensuring adequate cash is available for operations while minimizing excess cash in hand.

Void Transaction Management:

• Oversee the process of voiding transactions, ensuring compliance with company policies.
• Ensure that all voided transactions are recorded accurately and justifications are documented with proper approvals.
• Review and approve void reasons submitted by cashier staff.

Reporting:

• Prepare and submit daily, weekly, and monthly financial reports, including sales performance, discrepancies, and cash variances, to the Finance and Operations Managers.
• Compile monthly arcade sales reports, ranking sales from highest to lowest, and provide analysis on trends and opportunities for improvement.
• Monitor and report any cash discrepancies or suspicious activities to the Finance or Operations Manager.

POS System Management:

• Ensure proper use of the Point of Sale (POS) system by all cashiering staff.
• Assist in troubleshooting technical issues with the POS system and liaise with the IT department for repairs or updates.
• Ensure all cashiering staff log in and out of the POS system at the start and end of each shift.

Customer Service:

• Address customer complaints or concerns related to payments, refunds, and transactions in a timely and professional manner.
• Ensure all cashiers deliver excellent customer service, aligning with The Top Penang’s customer service standards.

Compliance and Auditing:

• Ensure all cash handling processes comply with internal controls and company policies.
• Support internal and external audits by providing relevant documentation and clarifications as needed.
• Conduct surprise audits on cashiers to verify compliance with company policies.

Other Duties:

• Participate in cross-departmental projects or initiatives, as required by management.
• Assist in any other tasks assigned by the Finance Manager or Operations Manager to support business objectives.

Skills & Qualifications:

Education:

• Diploma or Degree in Accounting, Finance, Business Administration, or related field.

Experience:

• Minimum of 3-5 years of experience in cashiering or financial management, with at least 2 years in a supervisory role.

Skills:

• Strong leadership and team management skills.
• High level of accuracy and attention to detail.
• Proficiency in using POS systems and Microsoft Office (Excel, Word).
• Excellent communication and interpersonal skills.
• Ability to work independently under pressure and handle sensitive financial information confidentially.
• Willing to work on shift, public holidays and weekends.

Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month