ASSISTANT BASE MANAGER

1.Operations Management: - Assist the Base Manager in overseeing daily operations, including facility maintenance, equipment inventory, and staff scheduling. - Ensure all activities comply with safety regulations and operational standards. - Monitor and report on operational performance and recommend improvements. 2.Customer Service and Guest Experience: - Provide excellent customer service to guests, addressing inquiries, resolving issues, and ensuring a positive experience. - Assist in coordinating guest arrivals, departures, and activities, ensuring smooth transitions and customer satisfaction. - Handle guest feedback and complaints professionally and in a timely manner. 3.Staff Supervision and Training: - Support the Base Manager in recruiting, training, and supervising base staff. - Maintain a positive and productive work environment through effective leadership and teamwork. - Conduct regular staff meetings and training sessions to ensure staff competence and morale. 4.Administrative Support: - Assist with administrative tasks such as scheduling, payroll, and maintaining records. - Prepare reports on operational metrics, financial performance, and guest feedback. - Coordinate with other departments or external vendors as needed. 5.Safety and Compliance: - Ensure adherence to health, safety, and environmental regulations. - Conduct regular safety inspections and emergency drills. - Implement and monitor procedures to mitigate risks and maintain a safe environment for guests and staff.