ADMINISTRATION CUM ACCOUNT

Responsibilities: 1. Account Setup and Maintenance: -Create new accounts for clients/customers in the system. -Update account information as needed, including contact details, billing information, and account preferences. -Ensure accuracy and completeness of account records. 2. Billing and Invoicing: -Generate invoices and statements for clients/customers. -Monitor accounts receivable and follow up on outstanding payments. -Coordinate with the finance department to resolve billing discrepancies. 3.Customer Support: -Serve as the primary point of contact for account-related inquiries and requests. -Provide assistance to clients/customers regarding account issues, billing inquiries, and account usage. 4.Data Management: -Maintain organized and up-to-date account databases and files. -Compile and analyze account data for reporting purposes. -Ensure data security and compliance with privacy regulations. 5.Documentation and Reporting: -Prepare regular reports on account activities, including account status, revenue analysis, and customer feedback. -Document account interactions and resolutions in the CRM system or other relevant platforms. 6. Communication and Collaboration: -Collaborate with sales, marketing, and customer service teams to ensure seamless account management processes. -Communicate account updates, changes, and important information to relevant stakeholders. 7. Process Improvement: -Identify opportunities to streamline account management processes and improve efficiency. -Make recommendations for system enhancements or workflow optimizations. Requirements: -Bachelor’s degree in business administration, finance, or related field (preferred). -Proven experience in account administration, customer service, or a related role. -Proficiency in using account management software and CRM systems. -Strong communication and interpersonal skills. -Excellent organizational and multitasking abilities. -Attention to detail and accuracy in data entry and record-keeping. -Ability to work effectively both independently and in a team environment. -Understanding of basic accounting principles and billing procedures.