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Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed
Building strong client relationships to maintain old business and acquire new customers
Collaborating with various internal departments to ensure they fulfill all customer requests
Resolving complaints and keeping track of all processes that pertain to the client's desires
Acting as the client's representative in a firm to ensure their demands are met with a focus on improving the customer experience
Collecting and analyzing data concerning consumer behavior to understand changing needs
Creating and processing invoices
Cross-checking invoices with payments and expenses to ensure accuracy
Managing a company’s accounts payable and receivable
Sending bills and invoices to clients
Tracking organization expenses
Processing refunds
Working with collection agencies on overdue payments
Communicating with clients regarding billing and payments
Redwin Orchard Sdn Bhd established as an Bumiputra company on the April 11th of 2008 in primarily focused on Medical Equipment and Safety’s equipment.
Within years, we gradually expand our focus to Manpower supply, Firefighter equipment, Breathing Apparatus supply, and Air Quality Management.
On June 25, 2019, we obtained ISO 9001: 2015 to meet our management standard in order to provide better service for our valued customers. Our company is committed and dedicated to provide better and efficient service to our customers in East Malaysia and Brunei.
We currently have 4 branches throughout Sabah which are in Putatan, Papar, Kota Marudu and
Labuan.
Vision : Become a successful, competitive and prominent company in professional
services among distinguished companies in Malaysia and globally.
Misson : Become the company of choice that is affordable and exceeds customer
expectations as well as strive to maintain efficiency and excellence in any business involved.
Capability
1. Our appointed distributors are of legal foreign and domestic manufacturers
and distributors
2. Most technically proficient in the supply and service of firefighting
and breathing apparatus supply & service
3. Experienced in delivering building construction, oil and gas
safety requirements and ship repair solutions
4. Our ability to deliver in full, on time and within budget
