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Customer Service Officer

Salary undisclosed

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Officer/ Executive[customer care & after sales service]

Job Description:

· Customer service and after sales service follow up

· Speaking with clients/customer over the phone and online

· Respond to customer inquiries and resolve issues in a timely manner

· Understanding client needs and objectives

· Addressing enquiries and resolving concerns efficiently and proactively

· Processing client/customer orders or complaints

· Building client/customer relationships

· Documenting calls and filing written reports

· Reporting to a group manager/head of department and working with the team to achieve targets

· Follow up cases : able to update and resolve product or service problems by clarifying the customer's complaint

Job Requirements:

· Diploma and/or bachelor’s degree in business, customer service, or related field

· 2+ years of experience in customer service preferred

· Proven customer support experience

· Teamwork

· Malaysian citizen

Job Type: Full-time

Pay: From RM1.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • On call

Supplemental Pay:

  • Attendance bonus
  • Performance bonus
  • Yearly bonus
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