IT Service Desk Specialist (Native Japanese)

Full Time, onsite
Abhidi Solution
Kuala Lumpur, Malaysia

RM 8,000 - RM 12,000 / Per Mon

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Job Responsibilities (Should describe major responsibilities)

· A service desk analyst is an information technology (IT) professional who helps users resolve issues on computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. They also work closely with other IT department personnel to aid on tasks that are outside the scope of their knowledge or expertise.

· The Service Desk provides a single point of contact for all IT related problem and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure related problem and queries.

· Provides technical support to the organization's internal users of the Prudential related applications and hardware (e.g., PCs, servers, databases)

· To monitor tickets within the Service Desk Queues and ensure tickets are attend to on timely manner

· Attend to query which falls within the scope of Service Desk.

· Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems

· Keep up to date with changes in the IT systems of the client and industry

· Provide remotely installation of hardware, software and application or upgrades on clients systems where appropriate

· Provide input to resolve end user complaints and dissatisfaction issues

· Maintain good and constructive relationship with clients and ensure client requirement are met within the agreed timescales

· Provide technical input to projects as requested

Qualifications (Should describe qualifications required)

· Bachelor’s degree in relevant field.

Skills (Should describe skills required)

· Keep up to date with new and emerging technologies

· Awareness on the process/procedure for center/respective accounts and adhere to designated objectives/ regulations

· Attentiveness on center/ individual KPI’s and ensuring to achieve objectives given

· Propose suggestions for team/ center improvements