Responds to simple standard customer and distributor facing sales servicing requests in line with documented guidelines and rules, to provide excellent customer service.
Job Accountabilities - Key Accountabilities
Demonstrate an understanding of the customer’s needs and helps ensuring these are met. Demonstrate a knowledge of relevant systems, products, processes, procedures, selling and retention techniques. Enter data for new business, and issue policies, process mid-term adjustments and renewals, and resolve simple standard customers’ problems. Contribute to achieving a positive team culture and working environment. Support the achievement of qualitative and quantitative targets, and demonstrate appropriate levels of customer service as measured by line manager’s call monitoring. Act within agreed authority levels to ensure fair treatment of customers and to protect business stakeholder´s interests.
A diploma or degree in business, communications, or a related field.
Experience in handling high-volume customer inquiries, complaints, and escalations. Excellent verbal and written communication skills. Ability to manage multiple tasks and remain organized in a fast-paced environment. 
