FRONT OFFICE ASSISTANT

Handles all guest requests efficiently, friendly and with a smile at all times.

Checks guests into the Hotel in accordance with the procedures laid down in the Front Office Standard of Performance.

Operates the maximal computer efficiently in Reception.

Is fully conversant in all aspects of the city to help answer all guests enquiries and to handle it efficiently and courteously.

Ensures that all message, parcels, telexes and faxes are delivered as per the Hotel’s policy.

Constantly strives to please all guests with whom he/she may come into contact during his/her working hours.

Maintains an atmosphere of tranquility at the Reception.

Attends to Hotel guests for registration, enquiries, key handling, messages and all related matters.

Enters all guest folios into the computer immediately and accurately.

Answers the telephone promptly and clearly in a courteous and friendly manner.

Takes room reservation effectively and efficiently as laid out on the Reservation form.

Reports for duty punctually wearing the Hotel’s uniform and nametag at all times.

Provides courteous and professional service at all times.

Is constantly aware of the room situation and strives to obtain maximum occupancy.

Knows the daily VIP and group arrivals for day or incoming.

Has complete understanding of the Hotel’s employee handbook and adheres to the regulation contained within.

Maintains a high standard of personal appearance and hygiene at all times.

Responds to any changes as dictated by industry, Company or Hotel.

Attends to guests who approach the front desk, immediately, cordially and with smile.

Attends to Hotel’s guests in the procedures of registering, enquiries, key handling, messages and all related manners.

Registers the guests promptly ensuring that they are provided with all necessary information.

Enters all guest folio into computer immediately and accurately.

Ensures the telephone is answered promptly and clearly, ensuring a courteous and friendly manner.

Ensures that the VIP, Club floor and special request rooms blocked and that all keys are in order in the absence of the Guest Service Officer.

Has a sound knowledge of Seri Pacific Marketing programs, e.g. explorer club, Enrich, mileage and Patron Club Member.

Keeps the daily log book up to date.

Advises Shift Leaders of any dubious billing instruction matters.

Prepares the daily reports such as list of arrival / in house group, back up and departure list in the absence of the shift leaders.

Ensures a high level of product knowledge of the Hotel and the local area, and know the daily happenings in the Hotel.

Ensures that the Assistant Front Office Manager and the Front Office Manager is kept fully aware of any relevant feedback from either the customers or from other departments.

Seri Pacific Hotel Kuala Lumpur, an Exclusive Business Hotel comprises 561 rooms consists of Superior, Deluxe, Club, Suites and elegantly decorated presidential suites of impeccable standards.

Also synonymous with the brand, the extensive range of comprehensive business facilities available targeting corporate guests from various business sectors. Renowned for the convenient and strategic locations within prominent business district and connected to Kuala Lumpur iconic landmark, the World Trade Centre Kuala Lumpur and Sunway Putra Shopping Mall.

The hotel is easily accessible via the LRT (Light Rail Transit) station and the Putra Commuter Station. It is 15 minutes away from KL Sentral, the transit hub for major public transport in the city. It is 60 minutes to Kuala Lumpur International Airport and 45 minutes to Sultan Abdul Aziz Shah Airport, Subang.