Reservation Agent

Salary undisclosed

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Job Description

Handle advance room reservations, ensure availability, quote rates, and guarantee all reservations with approved payments, especially during high occupancy. Ensure clear guest communication on full charges for non-arrivals and report if the forecasted full house is not achieved.
Maintain close relationships with key business clients.
Type and file reservation confirmation slips, and keep accurate records of all client segments (commercial, government, GDS, CRS, etc.).
Exhibit professional telephone etiquette.
Be familiar with all room types, rates, and promotions, and accurately manage room inventory and configurations.
Stay updated on room status (occupancy, VIP arrivals, etc.), and liaise with sales for group bookings and billing instructions.
Assign rooms, rectify Front Desk errors, and ensure accurate statistics.
Coordinate with maintenance for out-of-order rooms as needed.
Manage stationery stock and clean forms.
Send reservation confirmations via fax or correspondence.
Follow up on credit payment reservations, ensuring approval before guest check-in.
File and produce reports as requested by management, and track no-shows, cancellations, etc.
Process advance deposits and draft proper invoices or deposit vouchers for guaranteed reservations.