Customer Success Specialist at WIL Health Coordination Malaysia Sdn Bhd

Salary undisclosed

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Our client “⁠WIL Health Coordination Malaysia Sdn Bhd" is seeking a Customer Success Specialist to join their company!

What you’ll be doing?

Liaise with clients, healthcare practitioners, and case managers to schedule, reschedule, and manage appointments efficiently.
Conduct initial client assessments, gathering essential information to understand their needs and goals.
Facilitate smooth onboarding for new clients, providing clear guidance and support.
Maintain accurate booking and client records in the system, ensuring data integrity.
Client Retention & Growth
Proactively follow up with clients after their initial appointments, seeking feedback and understanding their needs.
In collaboration with our practitioners' recommendations, identify and suggest additional services or extended treatment plans that would benefit the client's well-being.
Respond to inquiries from potential new clients, providing information about our services, and aligning their needs with appropriate solutions.
Proactively reach out to potential clients identified through case managers or healthcare provider referrals. Build strong relationships with clients, fostering loyalty, trust, and the potential for referrals.
Collaborate closely with healthcare practitioners, case managers, and relevant stakeholders to align service delivery.
Coordinate bulk services and scheduling, ensuring a smooth and efficient process.
Proactively communicate any scheduling changes, delays, or potential issues that may affect the client experience.
Funding & Administration Collaborate with case managers to verify funding availability for clients' services.