Customer Service Executive / Manager (客服人员）

As a Customer Services Executive, you'll be the first point of contact for our customers, helping to resolve their inquiries through various communication channels. You’ll provide friendly, efficient, and professional service while mastering our products and services to deliver accurate information. This role requires building positive relationships with clients, responding to feedback, and keeping everything organized. If you're a fast learner with strong communication skills in English and Mandarin, and enjoy problem-solving, this is the perfect opportunity for you!

What You'll Be Doing:

• Engage with customers across multiple platforms, answering inquiries with a friendly, positive, and professional attitude.
• Be the expert! Learn about our products and services to provide accurate and timely info that helps our customers.
• Build and maintain great relationships by collecting feedback and ensuring a smooth experience for all our clients.
• Keep an eye on community feedback, messages, and complaints, and respond in a way that’s quick and helpful.
• Stay organized by maintaining records, documents, and handling any additional tasks from the company.

What You Need to Join Us:

• Minimum SPM or higher (we value all education backgrounds!).
• Fluent in both English and Mandarin—our clients come from all over the world!
• Able to read, write, and communicate confidently in English and Mandarin.
• Typing speed of 40 words per minute or more (the faster, the better!).
• Quick learner with solid communication skills.
• Strong problem-solving skills and an ability to think on your feet.
• Familiar with Microsoft Office—basic knowledge will do!