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Customer Engagement Coordinator (Immediate Start!)

Salary undisclosed

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Responsibilities:

  • Response to customer inquiries via telecommunication channels (calls, emails, chats, Zendesk).
  • Handle customer support in HVLS major minor service across the central region / east Malaysia.
  • Reply client’s inquiries and provide quotations & close the deals.
  • Process orders, forms, applications, requests & cashiering.
  • Help to determine service fee pricing schedules.
  • Monitor payment for HVLS major minor service, obtain deposits and balance of payment from clients.
  • Maintain client records & build a good relationship with the clients.
  • Assist in providing before / after-sales service for clients.
  • Keep a record of customer interactions, transactions, comments & complaints.
  • Working closely with all relevant personnel (internal and external) to ensure the jobs are run smoothly.

Job Requirement:

  • Minimum 5 years of customer service experience is required.
  • Able to work in office (NO “Hybrid”, NO “Work from Home”).
  • Proficient in verbal & written English, Bahasa Malaysia and Mandarin.
  • Able to work independently with minimum supervision.
  • Pleasant personality with excellent interpersonal skills.
  • Service-oriented and positive mindset.
  • Experience in reporting using Microsoft Excel or Google Sheet is an added advantage.
  • Work location: Bandar Sungai Long