Customer Engagement Coordinator (Immediate Start!)
Salary undisclosed
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Responsibilities:
- Response to customer inquiries via telecommunication channels (calls, emails, chats, Zendesk).
- Handle customer support in HVLS major minor service across the central region / east Malaysia.
- Reply client’s inquiries and provide quotations & close the deals.
- Process orders, forms, applications, requests & cashiering.
- Help to determine service fee pricing schedules.
- Monitor payment for HVLS major minor service, obtain deposits and balance of payment from clients.
- Maintain client records & build a good relationship with the clients.
- Assist in providing before / after-sales service for clients.
- Keep a record of customer interactions, transactions, comments & complaints.
- Working closely with all relevant personnel (internal and external) to ensure the jobs are run smoothly.
Job Requirement:
- Minimum 5 years of customer service experience is required.
- Able to work in office (NO “Hybrid”, NO “Work from Home”).
- Proficient in verbal & written English, Bahasa Malaysia and Mandarin.
- Able to work independently with minimum supervision.
- Pleasant personality with excellent interpersonal skills.
- Service-oriented and positive mindset.
- Experience in reporting using Microsoft Excel or Google Sheet is an added advantage.
- Work location: Bandar Sungai Long
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