Customer Service Executive (Non Voice) - Arabic speaker
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Job Summary:
We are seeking a highly motivated and detail-oriented Malaysian / Spouse visa holder to join our Arabic team. The successful candidate will be responsible for handling back-end documentation tasks, ensuring accuracy and efficiency in managing customers, drivers and partner’s information.
Key Responsibilities:
- Accurately document and update customers, drivers and partner’s information in the system.
- Input and maintain data with a high level of accuracy and attention to detail.
- Address and resolve documentation-related issues promptly and efficiently.
- Ensure all documentation meets company standards and compliance requirements.
- Work closely with other team members and departments to streamline processes and improve service quality.
- Engage in ongoing training to stay updated on company policies and procedures.
Qualifications:
- High school/Diploma/Degree equivalent; additional education or relevant certifications are a plus.
- Previous experience in a call center or customer service role, preferably with a focus on documentation.
- Proficiency in Arabic (read & write) and English.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with data entry and documentation software.
- Location: Startek Ara Damansara.
