Café Business Supervisor
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We are looking for a dynamic and responsible Café Business Supervisor to oversee daily operations, manage stock and inventory, ensure high-quality customer service, and contribute to the overall success of our café. The ideal candidate will have strong organizational skills, be able to manage a team, and possess a passion for the food and beverage industry.
- Monitor and Maintain Café Operations:
-Oversee daily café operations, ensuring smooth and efficient service.
-Monitor staff performance and address operational issues promptly.
-Ensure compliance with health and safety standards.
- Stock Management:
-Handle ordering, receiving, and stocking of café supplies and ingredients.
-Maintain accurate inventory records and conduct regular stock checks.
-Ensure stock levels are optimized to meet customer demands while minimizing waste.
- Administrative and Financial Tasks:
-Manage daily sales reports, cash handling, and bank deposits.
-Handle payroll, staff scheduling, and attendance tracking.
-Assist with bookkeeping and managing accounts payable/receivable.
-Concept Development and Improvement:
-Research and propose new café concepts, menu ideas, and marketing strategies.
-Stay up to date with industry trends to implement innovative ideas.
-Plan and execute promotional activities to attract customers.
- Team Management:
-Supervise café staff, including baristas, servers, and kitchen staff.
-Conduct training sessions and maintain high levels of staff morale.
-Assist with hiring, onboarding, and staff performance evaluations.
- Customer Service Excellence:
Ensure excellent customer service is provided at all times.
Handle customer feedback and resolve complaints in a professional manner.
Qualifications:
- Previous experience in a supervisory or managerial role in the F&B industry.
- Strong leadership and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in stock management and administrative duties.
- Creative and proactive mindset for business development.