Clearance Support Agent

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Customs Query Agent (CQ) in the Gateway is the first point of contact with internal & external customers. This requires an individual to achieve internal & external customer satisfaction. Each call is an opportunity to create a person-to-person contact that makes DHL their preferred service provider.
• To attend to incoming customer telephone calls in a warm, courteous and yet professional manner
• To seek confirmation and approval from the consignee, consignor or origin for consignments attracting duty stipulated by customs department prior to shipment clearance
• To ensure that the Import supporting documentations (Permits, Custom 2, Bank Guarantee) are monitored and returned to customers after clearance
• To ensure enquiries and traces received from NCG and other internal departments are responded in timely manner
• To respond to service failures and follow-ups with the appropriate supervisor or manager to ensure that customers’ needs and issues are attended and to their satisfaction.
• To remind customers of disposable of shipments in writing for queries pending more than 14 days caused by them and the imposing of storage charges for shipments not cleared within 48-hours