JAPANESE SPEAKING IT ENGINEER (REF: DL)
Salary undisclosed
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Responsibilities:
- Provide technical to support IT infrastructure especially in IT Platform support (e.g., Cloud (Azure/ AWS/GCP), Window, Linux, etc.) and related services (e.g., Business Continuity) throughout the lifecycle of a deal in accordance with contractual obligations, established technical standards that support complex business needs in accordance with ITSM process (Incident, Problem and Change Management).
- Apply technical knowledge to support one or more technology areas in system administration, security, performance, and availability management.
- Resolve routine in-scope technical incidents independently and work with team members to resolve more complex incidents that complying with SLA’s.
- Implement work orders, based on given instruction, related to incident or request activities within area of technical responsibility.
- Be proactive to anticipate issues or situations which impact service availability and critical response time and take necessary mitigation steps by escalating to management’s attention when required.
- Participate or contribute to quality and productivity improvement projects, providing analysis of information and documentation.
- Good awareness of the customers business and in-depth knowledge of the customer’s environment and support processes
Education and Experience Required:
- Bachelor's degree in Computer Science, Engineering, IT or related field or equivalent work experience.
- Typically 0 - 2 years of relevant experience. Fresh grad are encouraged to apply.
- Knowledge and Skills: General understanding of related IT infra technologies. Customer Service. General Project Management. Customer/Vendor Management. Business Analysis.
- General Financial Management.
- Excellent communication (written and spoken) in Japanese language. Good level of communication in English.
- Experience in any of the following skills would be preferred: 1. Windows server 2. Linux 3. Wintel 4. Programming language
Additional information:
- Working time: 12 hour, 4 days work, 3 days off, 3 days work, 4 days off
7 am to 7pm or 7 pm to 7 am - Benefits: Flexible Vacation Scheme, 13th month bonus, language allowances, shift allowances
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