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JAPANESE SPEAKING IT ENGINEER (REF: DL)

Salary undisclosed

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Responsibilities:

  • Provide technical to support IT infrastructure especially in IT Platform support (e.g., Cloud (Azure/ AWS/GCP), Window, Linux, etc.) and related services (e.g., Business Continuity) throughout the lifecycle of a deal in accordance with contractual obligations, established technical standards that support complex business needs in accordance with ITSM process (Incident, Problem and Change Management).
  • Apply technical knowledge to support one or more technology areas in system administration, security, performance, and availability management.
  • Resolve routine in-scope technical incidents independently and work with team members to resolve more complex incidents that complying with SLA’s.
  • Implement work orders, based on given instruction, related to incident or request activities within area of technical responsibility.
  • Be proactive to anticipate issues or situations which impact service availability and critical response time and take necessary mitigation steps by escalating to management’s attention when required.
  • Participate or contribute to quality and productivity improvement projects, providing analysis of information and documentation.
  • Good awareness of the customers business and in-depth knowledge of the customer’s environment and support processes

Education and Experience Required:

  • Bachelor's degree in Computer Science, Engineering, IT or related field or equivalent work experience.
  • Typically 0 - 2 years of relevant experience. Fresh grad are encouraged to apply.
  • Knowledge and Skills: General understanding of related IT infra technologies. Customer Service. General Project Management. Customer/Vendor Management. Business Analysis.
  • General Financial Management.
  • Excellent communication (written and spoken) in Japanese language. Good level of communication in English.
  • Experience in any of the following skills would be preferred: 1. Windows server 2. Linux 3. Wintel 4. Programming language

Additional information:

  • Working time: 12 hour, 4 days work, 3 days off, 3 days work, 4 days off
    7 am to 7pm or 7 pm to 7 am
  • Benefits: Flexible Vacation Scheme, 13th month bonus, language allowances, shift allowances