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Customer Service Agent [Mandarin Speaker]

  • Full Time, onsite
  • TRANSCOSMOS (MALAYSIA) SDN. BHD.
  • Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 4, Malaysia
Salary undisclosed

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Job Responsibilities:

  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.


    Job Requirements:
  • Proficiently speak and write in Mandarin.
  • Fresh graduates are encouraged to apply.
  • Previous working experience in customer service, or customer service-related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, priorities and manage time effectively.
  • Able to work in 24H shift. Generally, there will be 3 types of shifts (7am – 4pm, 1pm – 10pm, 10pm – 7am).
  • Owning a personal transportation will be beneficial.

Benefits:

  • Annual leave and sick leave
  • KWSP, SOCSO and EIS
  • Medical & Dental Coverage
  • Career Progression opportunities