Snr Spclst, SME & Corp Prtctrs

• To target profitable SME business with innovative and unique products.
• To build a Production Underwriting team capable of capturing Banca business by providing an immediate and professional assessment of potential businesses.
• To ensure prudent underwriting is conducted and establishing a sustainable portfolio.
• Build relationship and grow collaborative effort with RHB Bank (SME and Corporate).
• Optimise existing end-to-end customer journeys and improve the customer experience. Ensure consistency in journey design when multiple squads/teams impact the same customer journey

Production Underwriters

• Oversees the management risk assessment for SME & Corporate biz
• Conducting risk survey/assessment, providing quotation, and customizing policy wording/coverage
• Evaluate risk for SME / Corporate business in accordance with standards, to ensure profitable growth

Alternate Business Platform

• To establish an automated business platform capable of providing immediate quotations in order to secure profitable businesses.

Innovative Products/ Services

• To develop easy to sell, easy to claim products targeting SME businesses
• Build relationship and grow collaborative effort with RHB Bank (SME and Corporate).
• To target profitable SME business with innovative and unique products
• Support Squad Lead to ensure alignment to journey vision and key goals
• Together with Squad Lead, plan for operationalization and scaling up developed solutions
• Bring product related and frontline process and customer related knowledge to the team
• Ensure delivery of journey against budget
• Proactively evaluate the SME/Corporate Customer journey to see potential enhancements
• Responsible for collating data, interviews customers, and conducting research to support design and enhancements to SME/Corporate journey

Governance

• Ensure underwriting assessment adhere to underwriting authority, business rules & regulations & guidelines

• To identify new business opportunities and stratergise marketing approach.

• To mobilize team to develop new business opportunities including marketing, underwriting, communication with the prospects and clients.

• Support the Squad Lead to plan tasks required for delivery of Quest
• Support identification and interpretation of data/ reports/ research results
• Document and refine product specifications (documentation of deliverables of squad)
• Prepare reports/presentations based on the analysis for external & internal communications

• Coach and guide squad members on cconducting risk survey/assessment, providing quotation, and customizing policy wording/coverage

• Coordinate interaction between internal teams to deliver solutions to clients

• AMII (Associateship of The Malaysian Insurance Institute) or any equivalent accreditation.

10 years working experience in General Insurance industry

• Design Thinking capabilities to understand customer personas, needs and pain points
• Understanding of SME & Corporate-related products and market landscape/ future trends
• Forward-thinking strategic mindset
• Highly organized and detail-oriented when necessary to execute strategies and initiatives
• Understanding of related regulatory and compliance guidelines
• Able to balance and consider risk levels in product development
• Able to empower teams & make decisions effectively
• Ability to delegate work effectively
• Well informed on the developments in the relevant domain
• Understanding of key bank processes
• Good problem solving and analytical skills
• Innovative and creative thinking
• Ability to communicate with various levels across the organization (i.e., senior leadership, etc.,)

Ability to collaborate with squad members & Squad Leads

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards