Telecollector (Maluri)

Position: Collection Officer Job Overview: The Collection Officer plays a vital role in our organization by managing the collection of overdue payments from customers. This position is essential in maintaining healthy financial operations and ensuring that our customers meet their payment obligations. Key Responsibilities: As a Collection Officer, your primary responsibilities will include: 1) To do cold calling at least 150 - 300 numbers daily provided by the company. 2) To work closely with team members in order to achieve team targets. 3) Able to work independently and able to manage time schedule. 4) Responsible for minimizing defaults and bad debts of ongoing loans. 5) Manage and achieve daily productivity standards in terms of attempts, contacts, and the amount collected. 6) Manage and maintain customer's accounts to ensure the accounts are current and well conducted. 7) Contact customers to remind customers of the payment schedule and obtain relevant payments. 8) Follow up on overdue accounts by utilizing phone collection techniques, dunning letters, and legal counsel. 9) Ensure that collection actions taken are within corporate guidelines, and collection policies. 10) Exercises judgment within defined practices and policies to determined appropriate action. 11) Assist in developing, planning, and implementing strategies to recover principle from borrowers whose non-performing loans have been charged off. 12) Willing to do extra miles such to improve current credit policy, credit analysis methodologies such as credit scoring/portfolio, portfolio analysis, client audit, etc. 13) Performs others duties as assigned. Required Qualifications: To be considered for this role, you should possess the following qualifications: 1) High school diploma or equivalent (additional education is a plus). 2) Previous experience in collections or a related field is preferred but not mandatory. Skills and Competencies: We are looking for candidates with the following skills and competencies: 1) Excellent communication and negotiation skills. 2) Strong attention to detail. 3) Familiarity with debt collection regulations and laws (training will be provided). 4) Proficiency in using collection software and other relevant tools. 5) Ability to remain calm and professional in high-pressure situations. Compensation and Benefits: We offer competitive compensation packages, including a base salary & Additional benefits may include + Travel Allowance + OT Allowance Medical coverage: Medical Outpatient, In Patient & Personal Accident Training provided for new joiners. Working Hours and Days: Working Hours: 9AM to 6PM Working Days: Monday - Friday, 2 times OT on Saturday