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Customer Support Executive (Vietnamese Speaker)

  • Full Time, onsite
  • Private Advertiser
  • Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 4, Malaysia
Salary undisclosed

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JOB REQUIREMENTS

  • Fresh graduate, Diploma, Degree;
  • Minimum of 1 year of working experience in any field is needed;
  • Proficient in both written and spoken Vietnamese Language (to communicate with Vietnamese speaking client);
  • Proficient in English;
  • Candidates must be willing to work on rotating shift, weekends, and public holidays;
  • Prefer with full working rights in Malaysia or Spouse Visa Holders;
  • Able to work in Office.

JOB RESPONSIBILITIES

  • Handling of inquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need;
  • Answer inquiries through live chat, email, call;
  • Resolve complaints and provide information;
  • Provide appropriate solutions or alternative methods within the time frame.

BENEFITS / REWARD

  • Full-Time Job (Permanent Employee)
  • 5 Working Days / Week
  • On Job Training Provided
  • Medical Benefit (Medical Check Up, Medical Claim)
  • Miscellaneous Allowance
  • Miscellaneous Paid Leave (Annual Leave, Medical Leave, etc)
  • Annual Bonus, 13th Month salary
  • OT Pay (Normal Day, Rest Day, Public Holiday)
  • Increment Adjustment
  • Promotion
  • EPF, SOCSO, EIS
  • Pantry Supplies
  • Company Gathering and Annual Dinner
  • KPI Performance Reward
  • Best Attendance Reward