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Junior IT Support Executive

Salary undisclosed

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JOB DESCRIPTION

The IT Office Support and Administration role is a dual-function position that combines technical IT support with administrative duties. The successful candidate will be responsible for providing technical assistance to staff, maintaining IT systems, and supporting day-to-day administrative operations. This role requires a versatile individual who can efficiently manage IT troubleshooting, user support, and administrative tasks such as scheduling, office management, and documentation.

Key Responsibilities

  • Technical Support:
  • Hardware & Software Maintenance
  • User Account Management
  • Network Support
  • Documentation

Education & Experience (Basic requirement for this position)

  • At least Diploma or equivalent; an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
  • 1-2 years of experience in IT support or a related role.
  • Experience with troubleshooting hardware and software issues.
  • Familiarity with network concepts and basic network troubleshooting.
  • Strong knowledge of Windows and/or Mac operating systems.
  • Familiarity with office productivity software (e.g., Microsoft Office Suite, Google Workspace).
  • Language required: English & Mandarin as candidates can effectively communicate with Mandarin-speaking clients.