INTERGRATED SOLUTION (IS) TECHNICIAN

JOB DESCRIPTION:

• The Integrated Solution Technician supports the Integrated Solution Executive in carrying out warranty management and testing and commissioning tasks for the overhaul of Electric Multiple Unit (EMU) trains at Level 4 Maintenance, Repair, and Overhaul (MRO). This role involves hands on execution of testing procedures, assisting in the resolution of warranty claims, and ensuring all activities comply with the highest quality standards and regulatory requirements.

2. DUTIES AND RESPONSIBILITY

2.1 Warranty Management Assistance:

2.1.1 Assist in the processing and documentation of warranty claims.

2.1.2 Support the investigation of warranty issues and implement corrective actions as directed.

2.1.3 Help maintain records of warranty claims and related resolutions.

2.2 Testing and Commissioning:

2.2.1 Execute detailed testing protocols and procedures under the guidance of the Integrated Solution Executive.

2.2.2 Conduct tests on overhauled EMU trains to ensure reliability and safety standards are met.

2.2.3 Document test results and report any issues or deviations to the Integrated Solution Executive.

2.2.4 Assist in the commissioning process, ensuring all trains meet operational and safety standards before deployment.

2.3 Quality Assurance Support:

2.3.1 Work closely with the QAQC team to ensure all testing and commissioning activities meet stringent quality standards.
2.3.2 Participate in regular quality audits and inspections.

2.3.3 Assist in the implementation of corrective and preventive actions to address quality issues.

2.4 Process Integration:

2.4.1 Assists in integrating warranty management and testing and commissioning processes within the overall project workflow.

2.4.2 Support the continuous improvement of these processes by providing feedback and suggestions.

2.5 Technical Support:

2.5.1 Provide technical assistance to the Integrated Solution Executive and other team members.

2.5.2 Use diagnostic tools and equipment to troubleshoot and resolve technical issues.

2.5.3 Assist in training and mentoring junior technicians as required.

2.6 Reporting and Documentation:

2.6.1 Maintain accurate records and documentation for all testing procedures and commissioning activities.

2.6.2 Prepare and submit detailed reports on test results, commissioning outcomes, and warranty issues.

2.6.3 Ensure all documentation is compliant with regulatory and industry standards.

2.7 Administrative Duties:

2.7.1 Assist QA & QC Manager in monitoring and managing unit administration of expenses for Operations (i.e.; overtime, fees)

2.8 Record and Keeping and reports:

2.8.1 Develop, create and maintain data base pertaining warrantee matters;

2.8.2 Maintain records of all warrantor references;

2.8.3 To submit weekly reports pertaining the above to Planning Manager.

2.9 Others:

2.9.1 Perform other special projects as assigned;

2.9.2 To carry out any other duties/tasks assigned whenever necessary.

3. QUALIFICATIONS/EXPERIENCE

3.1 Mandatory requirements

3.1.1 Technical Certificate of any engineering discipline from any recognized University;

3.1.2 Familiar with operational and engineering terms;

3.1.3 Ability to interact with all level within the organization.

3.2 Desirable requirements:

3.2.1 Certificate in any engineering discipline;

3.2.2 Positive thinking and able to work as a team.

4. COMPETENCIES AND SKILLS

4.1 Familiar with railways depot environment;

4.2 Must have strong computer skills and knowledge of common programs such as Microsoft Office and Project;

4.3 Functional - planning & budgeting, strategic orientation;

4.4 Behavioral - Leadership, Management, Decision Making, Creativity self-motivated, goal-oriented, confident, flexible, adaptable to a fast-working environment, work well with others and independently to meet deadlines.