Field Trainer (Klang Valley)

Our Blend

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day. Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

Our Global Brew Crew is seeking a Field Trainer to make the trainee aware of his/her core skills, to make him/her feel confident, and to motivate him/her to achieve the assigned goals and objectives. Field trainer responsibilities comprise designing the training material in such a manner to support the training needs of the field trainee, which in turn will enhance the quality of work done.

Key Responsibilities

In this role, you will:

• Assist to develop and implement training programs for field staff.
• Plan and schedule trainings on regular basis.
• Prepares and maintains training course materials.
• Evaluate training programs and recommend improvements.
• Manage and maintain training drive on the company intranet.
• Ensure that training material and information are always updated and available.
• Collaborate across departments to identify relevant training needs.
• Collaborate with Content Specialists in creation/modification of training materials.
• Develop creative and innovative approaches to present training programs.
• Maintain training equipment and supplies in safe and good working conditions.
• Reserve training rooms and set-up training equipment for conducting training programs.
• Conduct training evaluation surveys, TQE and CS visits.
• Any other duties assigned by Department Head.

Your Ingredients

• Diploma or higher in a field such as Human Resources, Education, Business Administration, Psychology, or Organisational Behaviour.
• 1 – 2 year working experience in operations.

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another. We seek a candidate with good interpersonal skills that enable you to work with people at all levels of an organisation, motivate others and change people's attitudes, when necessary, written and spoken communication skills that allow you to inform and advise others clearly, presentation skills, a strong customer-focused background, problem-solving and negotiation skills, show initiative and the ability to offer new ideas, possess strong team-work attitude and a collaborative approach to learning, both face-to-face and remotely.

Organisational and planning skills to manage your time and to meet deadlines and objectives, as well as good time-keeping skills and the ability to multitask to enable you to effectively manage training schedules.

Job Type: Full-time

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current and expected salary?

Willingness to travel:

• 100% (Required)