Social Media Manager

About Hytech

Hytech is a leading fintech company specializing in cutting-edge financial technology solutions. Our innovative platforms and applications empower our clients to manage their finances efficiently, securely, and with unparalleled convenience. As a market leader in the fintech industry, we are dedicated to driving digital transformation and shaping the future of financial technology.

Our passion for connecting the dots extends beyond the technological realm. We foster a culture of inclusivity that values collaboration and knowledge-sharing among our team members, clients, and partners. Together, we harness the power of connection to inspire innovation, drive growth, and shape a better future for the fintech industry.

Join us at Hytech as we continue our journey of connecting the dots and paving the way to success for our clients and partners. Let us embark on a collaborative adventure, where we explore new possibilities, drive innovation, and navigate the exciting landscape of the digital world together.

Role and Responsibilities:

• Responsible for administering content on all social media platforms, such as TrustPilot, App Store, Google Play, Facebook, etc, to build an audience and ensure customer engagement. The manager is also required to monitor site metrics, respond to reader comments, and oversee data collection and analysis.
• Strategic Development: Formulate and execute a robust social media engagement strategy that aligns with corporate objectives and adheres to industry best practices.
• Team Leadership: Recruit, develop, and mentor a high-calibre, globally distributed team, fostering a high-performance culture.
• Performance Management: Establish clear, measurable goals and performance metrics for the team, providing ongoing feedback and coaching to ensure achievement of targets.
• Operational Oversight: Direct the daily operations of the team, optimizing workflows for maximum efficiency and service excellence.
• KPI Management: Design, monitor, and enhance key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction, to drive service quality and operational efficiency.
• Process Optimization: Implement and refine tools, systems, and processes to enhance operational effectiveness and efficiency.
• Data-Driven Insights: Leverage customer feedback and data analytics to identify trends, address pain points, and drive continuous improvement initiatives.
• Proactive Problem Solving: Develop and deploy strategies to pre-emptively address customer issues and mitigate potential escalations.
• Cross-Functional Collaboration: Engage with Customer Service, Compliance, Operations, Product, Risk, and Marketing teams to resolve customer issues and enhance the overall user experience.
  
  

Qualifications and Requirements:

• Experience: At least 3 years of leadership experience in social media engagement, with a preference for experience in the fintech or CFD sectors.
• Industry Expertise: Extensive knowledge of financial markets, forex, and related products/services.
• Leadership Capability: Demonstrated ability to lead, inspire, and drive high performance within teams.
• Analytical Acumen: Strong analytical and problem-solving skills with a results-oriented approach.
• Communication Excellence: Superior communication and interpersonal skills, with the ability to effectively engage a diverse range of stakeholders.

Benefits and Perks:

• Accessible by public transport (5 mins walking distance from LRT Abdullah Hukum)
• Competitive remuneration package (Basic salary + performance-based bonus)
• Attractive transportation allowance
• Young, Passionate & Friendly Working Environment.
• Rewarding career development with regional exposure.
• Team building, creation, birthday party, free flow of snacks and drinks.

#DotConnect: Unleashing the Power of Connectivity

Do you believe in the power of connections to transform careers and shape a brighter future? Together, let's connect our dots, inspire innovation, and build a workplace where talents unite to create extraordinary possibilities.

Application Instructions:

To apply for the position of Social Media Manager at Hytech, please email your resume, cover letter, and any relevant work samples to . Please include “Social Media Manager" in the subject line of your email.

Contact Information:

For any inquiries or further information about this position, please contact our HR department at

Note: Only shortlisted candidates will be contacted for interviews. We appreciate your interest in Hytech.