Branch Manager
Salary undisclosed
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Requirements
- Candidate must possess at least a SPM, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Candidate with banking knowledge will be added advantage
- At least 2 year(s) of working experience in the call centre is an added advantage
- Leading/ Managing a team of staff
- To be able to supervise, train, coach & motivate the team
- Critical thinking and analytical thinking.
- Able to multitask, work independently with minimal supervision.
- Required skill(s): coaching skills, leadership and mentoring, People Management.
- Good interpersonal skills & Good communication skills in B.M
- Must be energetic, positive minded and good team player
- At least 1 year(s) of working experience in the related field is required for this position.
- Applicants should be Malaysian
- Full time position available
Responsibility
- To manage and supervise a team of Telesales Executives
- To deliver quality sales & services
- To support business’ activities for improving quality and contribute business growth
- To support and enable team member to achieve KPI in productivity i.e. call target, sale revenue target, productivity
- To motivate, coach and inspire team member to achieve the sales target
- To handle and resolve enquiries escalated from team member as necessary
- To monitor team member attendance
- To review goal for each team member and the whole team based on daily, weekly and monthly
- To ensure the team and daily tracking report are update and accurate
- To assign lead to team member in an effective and fair manner
- To ensure team member are familiar with product knowledge and program specification
Benefits
- EPF/EIS/SOCO
- Basic Salary, allowances, overriding commission, bonus, annual leave, medical leave, public holiday.
- Company trips and annual dinners
- 5-day work week (Monday to Friday, 9.30pm – 6.30pm)
- Opportunities for career advancement