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Branch Manager

  • Full Time, onsite
  • KEYWEALTH FIN ADVISORY GROUP SDN. BHD.
  • Sungai Besi, Malaysia
Salary undisclosed

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Requirements

  • Candidate must possess at least a SPM, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Candidate with banking knowledge will be added advantage
  • At least 2 year(s) of working experience in the call centre is an added advantage
  • Leading/ Managing a team of staff
  • To be able to supervise, train, coach & motivate the team
  • Critical thinking and analytical thinking.
  • Able to multitask, work independently with minimal supervision.
  • Required skill(s): coaching skills, leadership and mentoring, People Management.
  • Good interpersonal skills & Good communication skills in B.M
  • Must be energetic, positive minded and good team player
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Applicants should be Malaysian
  • Full time position available

Responsibility

  • To manage and supervise a team of Telesales Executives
  • To deliver quality sales & services
  • To support business’ activities for improving quality and contribute business growth
  • To support and enable team member to achieve KPI in productivity i.e. call target, sale revenue target, productivity
  • To motivate, coach and inspire team member to achieve the sales target
  • To handle and resolve enquiries escalated from team member as necessary
  • To monitor team member attendance
  • To review goal for each team member and the whole team based on daily, weekly and monthly
  • To ensure the team and daily tracking report are update and accurate
  • To assign lead to team member in an effective and fair manner
  • To ensure team member are familiar with product knowledge and program specification

Benefits

  • EPF/EIS/SOCO
  • Basic Salary, allowances, overriding commission, bonus, annual leave, medical leave, public holiday.
  • Company trips and annual dinners
  • 5-day work week (Monday to Friday, 9.30pm – 6.30pm)
  • Opportunities for career advancement