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Internship - Information Security (IT)

  • Internship, onsite
  • Sun Life Malaysia Assurance Berhad
  • Kuala Lumpur Security (Information & Communication Technology) Contract/Temp, Malaysia
Salary undisclosed

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Job Description:

Providing effective technical support in end user computing hardware and software issues including diagnosis and troubleshooting and service requests delivery.

  • Performing hardware repairs on customer equipment such as servers, desktops, notebooks, tablets, and printers
  • Give accurate service to end users
  • Perform software upgrades and configuration enhancements
  • Ensure all requests from user are logged and right procedures are followed
  • Documented success in maintaining problem status and resolution information in ticketing database

Desktop OS Security Patches, Antivirus Patches, and Support security finding and fixing.

  • Ensure Desktop OS patches and Antivirus data files being pushed and updated according to severity and set schedules
  • Remove desktop/laptop’s administration right from users who are not required
  • Ensure desktop and mobile devices security being reviewed and enforced accordingly

IT Asset Management.

  • Maintain and update IT hardware and software license inventory
  • Perform IT Assets housekeeping regularly, and maintain the hardware stock level for ongoing support
  • Initiate the IT asset procurement and disposal process

Required Skills:

  • Candidate must possess at least a basic diploma/degree from a recognized university in relevant/related course.
  • Required skill(s): independent, good interpersonal skill, Good command in English and Bahasa, MS Office.
  • Quick Learner and Efficient
  • High sense of urgency