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IT Analyst

Salary undisclosed

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Key Responsibilities:
1. System Analysis and Maintenance:
• Analyze and troubleshoot hardware and software issues.
• Perform regular system updates, patches, and upgrades.
• Monitor system performance and ensure optimal operation.
2. Technical Support:
• Provide technical assistance and support to end-users.
• Resolve IT-related problems promptly and effectively.
• Assist in setting up and configuring hardware and software.
3. IT Project Support:
• Collaborate with IT teams to implement and manage projects.
• Assist in project planning, execution, and documentation.
• Ensure projects are delivered on time and within budget.
4. Data Management:
• Manage and maintain data backups and recovery processes.
• Ensure data security and compliance with relevant regulations.
• Assist in data migration and integration tasks.
5. Documentation:
• Create and update technical documentation, including manuals and guides.
• Maintain an inventory of hardware and software assets.
• Keep records of IT-related incidents and resolutions.
6. Training and User Education:
• Conduct training sessions for end-users on IT systems and software.
• Promote best practices for IT usage and security.
7. Security:
• Implement and enforce IT security policies and procedures.
• Monitor and mitigate cybersecurity threats and vulnerabilities.
8. Continuous Improvement:
• Stay up-to-date with emerging technologies and industry trends.
• Propose and implement improvements to enhance IT infrastructure and processes.

Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Strong analytical and problem-solving skills.
• Proficiency in SQL and .NET C# can be an advantage.
• Excellent communication and interpersonal skills