Customer Service / Service Advisor (Automotive)

Are you passionate about cars and providing exceptional customer service? We are looking for a dynamic Service Advisor to join our team! As a Service Advisor, you'll be the bridge between our customers and our skilled technicians, ensuring their vehicles receive top-notch care and our customers leave satisfied.

Responsibilities:

• Customer Relationship: Be the friendly face our customers rely on, handling inquiries, scheduling appointments, and ensuring every customer feels valued.
• Customer Care: Listen to customer concerns, inspect vehicles with a keen eye, and recommend necessary repairs in a clear and understandable way.
• Communication: Keep customers informed with regular updates on their vehicle's status throughout the service process, managing expectations with professionalism.
• Customer Satisfaction: Deliver exceptional customer service at every touchpoint, going the extra mile to build lasting relationships based on trust and loyalty.
• Problem Solving: Use your automotive expertise to identify vehicle issues during inspections and recommend appropriate solutions to keep our customers safely on the road.
• Quality Assurance: Ensure all work meets our high standards, reviewing completed work with customers to ensure their satisfaction.

Qualifications:

• Passion for Cars: A genuine love for automobiles and the desire to provide outstanding service.
• Excellent Communicator: Strong verbal and written communication skills in English and Bahasa Malaysia; Mandarin proficiency is a plus.
• Automotive Knowledge:
  • Applicants without Automotive background but are passionate about cars are encouraged to apply.
  • Minimum 1 year of Automotive Industry experience as a Service Advisor, with a Bachelor's degree or equivalent certification in Automotive Engineering would be an added advantage.
• Customer Service Savvy: Demonstrated ability to provide professional and excellent customer service, with a focus on building relationships.
• Flexible and Reliable: Willing to work in Glenmarie, Shah Alam, and available 6 days a week (Monday to Saturday).

Why Join Us:

Join us because we're not just any workshop; we're specialists in luxury car brands like Porsche, Mercedes, BMW, Audi, Bentley & etc. You'll get to work with top-of-the-line vehicles, honing your skills and expertise in this niche market. Additionally we also provide;

• Rewarding Benefits: Enjoy provided meals daily (lunch & tea break) and a competitive incentive package for confirmed staff.
• Professional Development: Take advantage of our external and internal training opportunities to grow in your role.
• Team Bonding: Engage in fun team-building activities and company trips to foster a positive work environment.
• Celebrate Together: Join us in festival celebrations including Chinese New Year, Hari Raya, Deepavali, and Christmas parties.

Application Instructions:

Ready to embark on an exciting journey with us? Please submit your application along with your latest resume. Be part of a team where your passion for cars meets exceptional customer service! Only shortlisted candidates will be notified.