Customer Service Executive (Shift)
Salary undisclosed
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Responsibilities:
- Greet residents and guests warmly and professionally
- Assist with various resident requests such as arranging transportation, booking reservations, and providing information about local services and attractions
- Handle daily mail/deliveries, ensuring proper documentation and secure handling
- Address and resolve resident complaints or issues promptly and effectively
- Maintain accurate records of resident requests, maintenance issues, and other relevant information
- Monitor and report on the condition of the property’s common areas, ensuring cleanliness and functionality
- Provide residents with updates and information regarding property events, policies, and changes
- Respond to emergency situations as needed, including coordinating with emergency services and communicating with residents
- Control guests/vendors access to residential floors through appropriate registration
- Assist on booking of on site facilities (ie: function room, meeting room)
- Reports to Building Manager on all operation matters concerning the Front Desk department
Requirements:
- Preferably at least 1 year of customer service experience in the related field.
- Proficiency in English (Spoken & Written).
- Able to communicate in Mandarin will be an added advantage.
- Presentable and positive attitude.
- Willing to work on shift
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