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Assistant IT Engineer

Salary undisclosed

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Provide day-to-day IT support on hardware, software, and infrastructure for the main / branch offices located in Taman Teknologi Johor (Senai).

Responsibilities

· Perform IT support including call handling, follow-up action, coordination, and escalation.

· Provide hardware and software maintenance support to users and on-site system health check.

· Provide troubleshooting, individual end-user training on system functionality.

· Onsite/remote setup computers and software system installation.

· Documentation of any identified problems using the ITIL problem process.

· Troubleshoot during the system outage and coordinate the resolution between the infrastructure and application team.

· Provide communication during system outage or degradation to end-users.

· Work with third-party vendors to resolve system or network issues.

· Provide day-to-day IT support on hardware, software, and infrastructure for the main / branch offices located in Taman Teknologi Johor (Senai).

Qualifications

· Diploma in Information Technology, Computer Science related disciplines or above.

· Minimum 2 years’ experience in IT support.

· Minimum 1 year relevant experience in helpdesk support.

· Experience in user, server and network supports.

· Knowledge in MS Windows 10, MS Windows Servers, Linux Servers, Email Server, Active Directory, Hyper-V / VMware Virtualization, Veeam Backup, TCP/IP etc.

· Self-motivated, strong problem solving & analytical skills.

· Good teamwork spirit, open mind, and communication skill.

· Willing to learn new technology and skill .

· Fresh graduates are encourage to apply.

Job Type: Full-time

Ability to commute/relocate:

  • Senai: Reliably commute or planning to relocate before starting work (Required)