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Customer Service Officer

RM 2,300 - RM 2,500 / Per Mon

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Position Overview:

ACE Language Centre is seeking a dedicated and professional Customer Service Officer to join our Mont Kiara branch. The ideal candidate will have a minimum of 3 years of experience in a customer service role and will be responsible for providing exceptional service to our students and clients.

Key Responsibilities:

  • Provide excellent customer service to students, parents, and other stakeholders.
  • Handle inquiries, resolve issues, and manage complaints in a timely and professional manner.
  • Assist with student registrations, class schedules, and other administrative tasks.
  • Maintain accurate records and manage customer databases.
  • Collaborate with other team members to ensure smooth operations and a positive customer experience.

Qualifications:

  • Minimum of 3 years of experience in a customer service role.
  • Strong communication and interpersonal skills.
  • Ability to handle challenging situations with professionalism and empathy.
  • Proficiency in Microsoft Office and experience with CRM systems is a plus.
  • Fluent in English; additional languages are an advantage.

Why Join Us?

Competitive salary range.

Dynamic and supportive work environment.

Opportunities for professional growth and development.

If you are a motivated individual with a passion for delivering outstanding customer service, we invite you to apply and be a part of our dedicated team at ACE Language Centre.

Application Process: Please send your resume and cover letter to [email protected] with the subject line "Customer Service Officer Application."

Job Type: Full-time

Pay: RM2,300.00 - RM2,500.00 per month