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Network Support Engineer (Mandarin Speaker) - Fresh graduate welcomed

RM 3,500 - RM 5,000 / Per Mon

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Main Duties:

  • Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
  • Work closely with cross-functional teams to coordinate problem resolution.
  • Manage the status of resolution for all support cases, ensuring issues are resolved accuratelyand in a timely manner.
  • Evaluate customer needs to suggest upgrades or additional features.
  • Record and maintain knowledge collected from each issue in a central location.
  • Other duties as required.

Requirements:

  • University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
  • Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure
  • Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
  • High degree of analytical and problem-solving skills.
  • High degree of organization, attention to detail and an ability to multi-task.
  • Required language(s): English and Mandarin.
  • Must be able to work in rotating shifts.
  • Hybrid options available
  • Allowances, and other good benefits available for the candidates

Job Type: Permanent

Pay: RM3,500.00 - RM5,000.00 per month

Schedule:

  • Monday to Friday
  • Rotational shift
  • Weekend jobs

Application Question(s):

  • Notice Period
  • Able to work on Shift?

Experience:

  • Technical Support Engineer: 2 years (Preferred)
  • Network support: 1 year (Preferred)

Language:

  • Mandarin (Required)