Clinic Admin Assistant

Company Overview:

Good Clinic (a division of Health On-line) is an innovative healthcare and telemedicine company with a bold vision to transform the future of healthcare through integrative medical services. Our mission is to bridge the gap between healthcare providers and patients, offering a seamless and personalized experience. We are committed to leveraging technology to improve the overall health and well-being of individuals. Join our dynamic team and be part of a startup that is poised to make a significant impact on the healthcare landscape.

Key Responsibilities:

1. Clinic Setup & Operations:

• Assist in the setup of the clinic, including organizing the layout, arranging medical equipment, and ensuring that all necessary supplies are in place.
• Coordinate with contractors, suppliers, and healthcare professionals to ensure that the clinic is ready for operations.
• Ensure compliance with local health regulations and that all necessary licenses and permits are secured.

2. Patient Registration & Appointment Scheduling:

• Manage patient registrations and check-ins for both in-person and online consultations.
• Schedule and confirm appointments for physical check-ups and virtual consultations.
• Maintain accurate patient records and update the clinic's database regularly.

3. Coordination of Medical Check-Ups:

• Coordinate and prepare for physical medical check-ups, liaising with healthcare providers to ensure all necessary equipment and documents are ready.
• Assist in the setup and coordination of virtual consultations.

4. Billing & Payments:

• Handle patient invoicing, billing, and payment processing.
• Track outstanding payments and follow up on pending transactions.

5. Customer Service:

• Provide excellent customer service by answering inquiries via phone, email, or social media about services, appointment bookings, and general clinic information.
• Assist with the resolution of patient concerns or complaints in a professional manner

6. Clinic Administrative Duties:

• Manage clinic supplies and inventory, ensuring adequate stock levels of medical supplies and administrative materials.
• Maintain a clean, organized, and efficient clinic environment.
• Support clinic management with filing, data entry, and reporting tasks.

7. Compliance & Record-Keeping:

• Manage clinic supplies and inventory, ensuring adequate stock levels of medical supplies and administrative materials.
• Maintain a clean, organized, and efficient clinic environment.
• Support clinic management with filing, data entry, and reporting tasks.

Requirements

• The candidate must have at least an SPM/STPM or a Diploma in a related field (Healthcare Administration/Administration).
• Required language(s): English, Bahasa Malaysia.
• Prior experience in healthcare, clinic, or administrative roles is preferred. Experience in clinic setup or similar roles is a plus.
• Exceptional communication, and interpersonal skills.
• Self-starter mentality with the ability to thrive in a startup environment.
• Resilient and adaptable to change in a fast-paced startup environment.
• Detail-oriented with the ability to manage multiple priorities efficiently.
• Ability to work independently and in a team environment
• Computer literate, familiar with Microsoft Office Application
• One (1) working Saturday per month for compulsory training.
• Available immediately.
• Applicants should be Malaysian citizens

Why join us?

• Permanent position
• Normal working hours
• Near to public transport ( LRT/MRT Ampang Park)
• Competitive remuneration and benefits
• Priceless training and career advancement
• Medical & hospitalization coverage
• Attendance Allowance
• Childcare Allowance
• Birthday token
• Additional leaves: Marriage Leave, Compassionate Leave, Child & Senior Care Leave etc.
• Allowances for Special Circumstances and Occasions - Maternity, Wedding, Funeral token

Job Types: Full-time, Permanent

Pay: RM2,300.00 - RM3,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your notice period?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Clinic Admin Assistant: 1 year (Preferred)