Customer Service (Mandarin Speaker)

Responsibilities:

• Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns
• Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
• Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
• Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
• Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
• Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all time

Requirement:

• Strong proficiency in Mandarin, giving you a chance to showcase your language skills
• No specific educational requirements; all levels of education will be considered.
• Good command of English or Bahasa Malaysia to round out your communication abilities
• Previous experience in a contact centre or customer service role? That's a big plus!
• Fresh graduates are encouraged to apply
• Good team player to work collaboratively in a team environment
• Keen attention to detail in completing tasks accurately and thoroughly

Job Type: Full-time

Pay: RM3,500.00 per month

Schedule:

• Rotational shift

Application Question(s):

• When can you start work?
• Are you comfortable work in rotation shift?

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Required)