HR Services Associate

Customer Service Delivery involves providing quality and professional service to all customers, resolving daily inquiries and complaints, and ensuring efficient employee and pay administration. Responsibilities include accurately entering employee data into Workday, maintaining records, and addressing workflow requests promptly. The role requires identifying and calling out issues, maintaining confidentiality, and adhering to corporate policies and HR service processes. Liaising with customers as needed ensures smooth transactional services while maintaining a high level of customer happiness and confidentiality is paramount.

In Employee Services Administration, the role encompasses owning the entire employee lifecycle, including onboarding, changes in terms and conditions, and processing of leavers. Responsibilities also include coordinating the probation period, deductions, and entitlements, while ensuring accurate and timely processing of employee transactions. Liaising with line managers and bringing up formal issues to the HR Consultancy team are also key aspects of the role.

In Pay and Reward Administration, the role involves processing pay data accurately and timely for S+N payrolls, supporting compliance with statutory requirements for documentation and filings. Responsibilities also include leading voluntary deductions, supporting HR Customer Services Advisors with pay-related queries, and administering benefit schemes such as Sharesave and insurance claims. Additionally, the role entails leading all aspects of reward and benefit schemes on behalf of S+N.

In Contracts & Employment Compliance, the role entails running offer and onboarding processes for internal and external candidates, conducting pre-employment checks, and providing timely advice to new starters. Responsibilities also include ensuring accurate renewal employment checks and providing reports to managers on non-compliance issues.

In Continuous Improvement, the focus is on understanding customer needs and utilizing performance indicators to enhance services. Additionally, the role involves contributing to the HR Customer Service Delivery strategy and reviewing business processes for improvement. In Coaching and Training, responsibilities include guiding junior team members and assisting in training new starters within the team.

The ideal candidate should possess a school diploma or equivalent, along with fluency in English and any other required language for the position. Preferably, they should hold an HR or equivalent qualification.

With 1 to 2 years of HR administration experience within a regional HR Shared Services organization, the candidate should be familiar with customer service targets in a complex environment. They should also have a good understanding of employment legislation and the HR employee lifecycle, along with knowledge of S+N HR processes and procedures.

Competencies include Relationship Management, Problem Solving, Reputation for Delivery, and Customer Focus. The candidate should be adept at engaging team members, resolving issues, and making sound decisions based on analysis. Additionally, they should demonstrate a commitment to customer satisfaction, confidentiality, and continuous improvement.

Proficiency in HR Metrics & Analytics and a commitment to Operational Excellence (OPEX) are essential. The candidate should have the ability to analyze data, interpret themes, and challenge norms to improve service delivery. Moreover, they should exhibit self-motivation, resilience, and a commitment to S+N values and behaviours, fostering teamwork and sharing standard methodologies.

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)

Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.

Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!

Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.

Flexibility: Hybrid Working Model (For most professional roles).

Training: Hands-On, Team-Customised, Mentorship.