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Jobs or company...

Lead Agent - Air Import Customer Service

RM 2,200 - RM 3,000 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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The Company

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong networks in 6 continents, and leading-edge technology.

Reporting to the Air Import Supervisor and Manager, the Lead Agent - Air Import will be based in Penang.

The Lead Agent - Air Import will be responsible:

  • Ensure accurate and timely freight process flow and data entry into the operating system.
  • Track and trace Air import files as required. (Either internally or externally).
  • Ensure timely delivery of freight to customers for import shipments.
  • Ensure documents are on time to send to customer or broker for custom purposes.
  • Ensure accurate and on time for client and vendors billing.
  • Meet customer service standards and interact with customers in arranging their international shipments.
  • Maintain strong relationships with vendors.
  • Comply with regulations and procedure at all times.
  • Understanding the department process flow and looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are updated and followed in the DLSOP and meet KPI standards following company procedure.
  • Overseas communications and responding to emails and request both internal and external.
  • Promote compliance in following all the company regulations and policies.
  • Additional tasks as required to meet the Department needs.

The Requirements:

  • Diploma/Degree or equivalent
  • At least 2-3 years of related working experience.
  • Good computer knowledge and MS Office
  • Well written and spoken English.

Only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Experience:

  • Logistics: 3 years (Preferred)
  • Air Freight: 3 years (Preferred)
  • Import: 3 years (Preferred)
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