Customer service Coordinator

Key accountabilities • Provide a high standard of customer service in delivering duties to support the organisation, ensuring client and stakeholder needs are met effectively and efficiently. • Offer or source technical expertise and operational support to meet client outcomes, including pricing, product availability, sample distribution, and engagement on delivery timelines. • Handle administrative tasks that support client delivery, including managing purchase orders, sales orders, shipping documentation, and other clerical duties. • Ensure compliance with client orders by generating appropriate documentation to meet standards, such as Accreditation, ISO Audit Certificates, and other relevant legislation. • Manage accounts receivable, including sending regular payment reminders, addressing client inquiries, and following up on outstanding debtors. • Support client engagement marketing projects, including updating the website, developing marketing materials, and assisting in sales support communications. • Assist in key sales projects, from sourcing samples and engaging with suppliers to placing orders, coordinating meetings, and collaborating with production teams, ensuring timely completion. • Provide accurate information and take ownership of inquiries, ensuring matters are resolved efficiently and effectively. • Proactively troubleshoot client issues, providing regular updates on the status of transactions or inquiries to ensure transparent communication. • Conduct research and compile reports, high-level submissions, and advice to support informed decision-making and strategic planning. Maintain and review administrative systems and processes, identifying areas for improvement and making recommendations to enhance operational efficiency. Key challenges • Developing a comprehensive understanding of the full suite of products and services offered by MFA and MFM, to effectively troubleshoot and resolve customer issues in a timely manner.