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Executive - IT Application Support

RM 2,500 - RM 3,000 / Per Mon

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Your responsibilities will be to:

  • Provide frontline support agents or customer service, who play a crucial role in the customer support process, as it serve as the first point of contact between the customers and the support team.
  • Support includes interacting with customers, understanding their problems, and creating tickets.
  • Collaborate with development teams to identify and resolve recurring issues or system bugs.
  • Perform root cause analysis and provide recommendations for system improvements
  • Document technical issues, solutions and best practices for future reference
  • Assist in meeting recording for project solution / functional design workshops or weekly meetings to manager
  • Ensure maximum availability and minimal disruption to business continuity in order to meet all agreed target, SLA,s and metrics.
  • Compile and follow up on the CR codes deployment work plan with the client BU/IT team. Finalize fixes/CR deployment plan for client Change Board review and approval.
  • Obtaining UAT sign-off, Go Live sign-off document from client BU/IT team for prod bugs and fixes deployed to production.
  • Assist in Disaster Recovery Planning Management.
  • Perform backup restore, user access matrix and involved in network activity
  • User ID management (creation with maker/checker, change branch and termination)

To be eligible for this role, you will require:

  • Candidate should possess at least a Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
  • At least 1- 2 years of IT experience, especially as a business analyst.
  • We encourage fresh graduates to apply.
  • Good command of the English language. Ability to lead business requirement gathering discussions.

If this is your specialty, apply now!

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Fixed shift