Customer Service - English Speaker (Insurance Industry)

Duties:

• Attend to customers and intermediaries enquires and service requests received across all communication channels, e.g phone, e-mail, web-chat, Facebook and walk in service counter.
• Deliver delightful service experience by providing accurate and timely response that meet our targeted service turnaround time.
• Comply with relevant regulations, internal guidelines, and procedures.
• Support the business in achieving its financial goals and objectives
• Manage customers’ complaints and feedback, escalate where necessary and collaborate with various internal stakeholders to achieve a fair outcome and resolution.
• Support corporate projects & initiatives, and any tasks assigned.

Requirements:

• Education: A diploma holder or higher is preferred.
• At least 2 years of experience in customer service, sales support or contact centre functions in life or General insurance industry.
• Communication skills: Excellent verbal and written communication skills are essential for a customer service representative.
• Knowledge in life and general insurance

Job Type: Permanent

Pay: RM4,000.00 - RM4,700.00 per month

Schedule:

• Monday to Friday
• Rotational shift
• Weekend jobs

Application Question(s):

• Notice Period

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer service: 2 years (Required)
• Insurance Industry: 2 years (Required)