Customer Service Executive - Mandarin

• Customer Inquiries and Support:
• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate and helpful information regarding our products and services.
• Resolve customer issues and complaints efficiently and effectively.
• Customer Relationship Management:
• Build and maintain positive relationships with customers.
• Identify opportunities to upsell or cross-sell products and services.
• Data Entry and Reporting:
• Accurately record customer interactions and data in our CRM system.
• Generate reports and analyze customer data to identify trends and improve processes.

Qualifications and Skills

• Strong communication skills, both verbal and written.
• Excellent problem-solving and conflict resolution abilities.
• Ability to work independently and as part of a team.
• Proficient in using computer systems and software applications.
• Customer-focused and results-oriented.
• Previous experience in customer service is preferred.

Job Type: Full-time

Pay: RM3,500.00 - RM4,100.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)