Customer Service (ANZ Market)

RM 3,800 - RM 4,000 / Per Mon

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We are looking for someone who are willing to accept to work in different working time zone from Malaysia and fluent in English.

Role is based in KL Sentral.

Working Hour: 4am - 1pm (shift is fixed)

Working Day: Saturday until Wednesday (offday will be in thursday and friday)

Primary Job Functions:

Provide primarily customer service based phone support to customers.
Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
Accurately record and update customers’ cases into CRM and trackers following appropriate processes.
Provide accurate and understandable information to all customers and support partners.
Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
Ensure all follow ups are done in a timely manner.
Ensure all SLA’s are met appropriately.
Maintain high level of customer satisfaction whilst maintain a professional manner.
Be familiar with all policy, processes, and product knowledge and escalation paths.
Remain polite, patient and courteous with customer throughout the experience.
Ensure the end to end experience for all customers is at a high level of customer satisfaction.