Sales Support Specialist (English Speaker)

Job Summary:

As a Catalogue Sales Support Manager (CSSM), you will play a crucial role in ensuring accurate

and up-to-date product information in the eCommerce platform and smooth communication between various teams and customers.

Your main responsibilities will include, but not limited to:

Catalogue Management:

• Collaborate with the Sales and Account Operations to gather product information and

updates.

• Maintain the product catalogue, ensuring accurate and comprehensive details.

• Coordinate with different departments to ensure consistent and timely updates across

eCommerce platform for enterprise customers.

• Follows up on end-of-life products, searches replacements and offers alternatives to Sales,

and applies strategy pricing into the offering.

Customer Support:

• Act as a key point of contact for customers regarding product offerings, e-catalogue access,

and capabilities.

• Respond promptly to customer inquiries, providing accurate and helpful information.

• Address any issues related to the product catalogue, ensuring a seamless customer

experience.

• Conduct training sessions to familiarize users with the portal's features and functionality.

• Provide ongoing support and assistance to users, addressing inquiries and troubleshooting

issues.

Cross-Functional Collaboration:

• Work closely with Sales, various other teams including IT, to ensure smooth integration of

product information across systems and platforms.

• Collaborate with stakeholders to identify opportunities for online as well as improving

catalogue functionality and user experience.

Quality Assurance and Process Improvement:

• Conduct regular audits and quality checks to ensure data accuracy and integrity in the product

catalogue

• Identify and resolve any inconsistencies or errors in product information.

• Continuously evaluate catalogue management processes and collaborate with cross

functional teams to implement best practices and optimize efficiency.

SKILLS AND EXPERIENCE:

• 5-7 years of relevant experience in a similar role.

• Skilled in managing business process and project management such as enabling eCommerce

storefronts and integrating with eProcurement systems

• Strong data analytical and problem-solving skills.

• Proficiency in using Microsoft Excel, PowerPoint for presentations, dashboard tracker

• Experience in change management, facilitating smooth transitions and adoption of new

processes.

• Excellent communication skills, both written and verbal, in English.

• Experience in Configuration, Pricing, and Quotation