Sales Executive

Duties and Responsibilities

Business development

Identify and prospect new business opportunities, including corporate accounts, group bookings, and event inquiries, through cold calling, networking, and research to expand the hotel’s client base and revenue streams.

Client relationship management

Build and maintain strong relationships with existing clients, corporate accounts, travel agencies, event planners, and industry partners, serving as the main point of contact and addressing client needs and inquiries effectively.

Sales presentations

Prepare and deliver compelling sales presentations, proposals, and pitches to prospective clients, highlighting the hotel’s unique selling points, facilities, and services to secure new business and drive revenue growth.

Negotiation and contracting

Negotiate contracts, rates, and terms with clients, ensuring mutually beneficial agreements that meet both the client’s needs and the hotel’s revenue objectives, and finalize bookings in accordance with hotel policies and procedures.

Market analysis

Conduct market research and analysis to identify trends, competitive positioning, and opportunities for growth in target market segments, and provide insights and recommendations to inform sales and marketing strategies.

Event planning and coordination

Collaborate with the events team and clients to plan, coordinate, and execute events, meetings, and conferences held at the hotel, ensuring seamless execution, exceptional service, and guest satisfaction.

Revenue forecasting

Forecast and track sales performance, revenue projections, and booking trends, providing regular reports and updates to senior management to inform decision-making and strategic planning.

Sales collateral and marketing support

Assist in the development of sales collateral, promotional materials, and marketing campaigns to support sales efforts and enhance the hotel’s visibility and brand awareness in the market.

Customer service

Provide excellent customer service and support to clients throughout the sales process, from initial inquiry to post-event follow-up, ensuring a positive experience and building long-term relationships with clients.

Team collaboration

Collaborate with other hotel departments, including revenue management, operations, and marketing, to align sales efforts with overall hotel objectives, share information, and coordinate activities to maximize revenue opportunities.

Job Type: Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Parental leave

Schedule:

• Day shift
• Monday to Friday