Epicareer Might not Working Properly
Learn More

Patient Relations Executive

RM 2,500 - RM 3,800 / Per Mon

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Job Purpose : -

Patient Relation Executive works with patients and their families to address concern or special needs that may arise during their course of treatment within the hospital setting.

Duties and Responsibilities : -

1. Overseeing the overall Patient Feedback Management through investigation & resolution.
2. Collect data about patient care issues, prepares report, analyze trends and reposts information to appropriate department for action.
3. Support & execute decisions made by the management to facilitate continuous quality improvement & patient satisfaction program.
4. Assist in the effective planning & implementation of any project that are assigned by the management to achieve departmental objective.
5. Uses findings from analysis of trends in complaints to mentor individuals & departments to develop appropriate service action plans.
6. Working closely with Hospitals Person-In-Charge & Patient Relation Manager to investigate Medico-Legal cases of the Hospital.

Qualifications : -

- Minimum Diploma
- Good command in English, Bahasa Malaysia.
- Good computer skills
- At least 2 years of working experience in Customer Service environment.
- Past working experience in a Hospital setting will be an advantage.

Job Type: Full-time

Pay: RM2,500.00 - RM3,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Experience:

  • Public Relations: 2 years (Preferred)