Technical Support Engineer (SDE)

RESPONSIBILITIES

• Building a personal relationship with key client staff;
• Successful Service Delivery;
• SLA achievement and high level of customer satisfaction;
• Good communication around issues and opportunities - get things done, make things happen;
• Building service reports;
• Technical documents update and arrangement.
• Internal technical training to team and self-study for new technical and product
• Service reporting and sponsoring service delivery meetings;
• Removing all obstacles to customer satisfaction
• Looking out for client’s and MTS long term interests;
• Following up if service delivery is not meeting expectations;

Like to have:
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• Familiar with Avaya product line.
• Good at troubleshooting skills.
• Consultant skills to provide advice to client on continuous system improvement.
• Language Requirements–English
• Basic speaking and good read and written in English.
• Basic Knowledge and understanding on Network
• Highly motivated self-starter; good relationship.
• Builder with strong diplomacy skills.
• Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they Do.
• Able to understand and deliver services which are provided on a 24x7x365 basis.
• Must be able to work proactively and under pressure.
• Willingness to travel (possibly internationally) and overnight when the role demands.

Job Type: Full-time

Pay: RM2,522.85 - RM4,300.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Experience:

• desktop: 3 years (Required)