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Software Support Engineer

RM 3,500 - RM 5,000 / Per Mon

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  • Job Title: QA Support
  • Location: Bangsar South, Kuala Lumpur
  • Job Type: Permanent
  • Work Mode: Hybrid

Job Description:

  • Conduct comprehensive software testing (manual and automated) to identify bugs and ensure optimal functionality of the product.
  • Collaborate with development teams to diagnose, troubleshoot, and resolve software defects and performance issues.
  • Work closely with product managers to define test cases and ensure alignment with business requirements.
  • Assist in the development and implementation of QA best practices, tools, and processes.
  • Provide end-user support by responding to inquiries, resolving issues, and ensuring timely follow-up.
  • Ensure product documentation is accurate and up-to-date, facilitating smooth user experiences.
  • Perform regression testing to ensure code stability after updates or changes.
  • Analyze and track key QA metrics, such as defect density and open defect counts.
  • Support deployment processes by conducting pre-release testing and reviewing release notes.
  • Stay up to date with emerging trends in QA automation, fintech software, and testing methodologies.

Job Requirement:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 1+ years of experience in software QA, preferably in a fintech environment.
  • Experience with automated testing tools (e.g., Selenium, JIRA, Postman) and scripting languages (e.g., SQL, NoSQL, JavaScript).
  • Strong understanding of software development life cycle (SDLC) and QA methodologies (e.g., Agile, Scrum).
  • Excellent problem-solving skills and a detail-oriented approach to testing.
  • Familiarity with APIs, databases, and fintech regulatory requirements.

Job Type: Permanent

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Experience:

  • Quality Assurance: 1 year (Preferred)
  • Software Development: 1 year (Preferred)