Customer Service Representative (English Speaker)
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Primary Job Functions:
- The position only opens for Malaysian
- Successful candidates must able to join as soon as possible
- Provide primarily customer service based phone support to customers.
- Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
- Accurately record and update customers’ cases into CRM and trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
-Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
-Ensure all SLA’s are met appropriately.
-Maintain high level of customer satisfaction whilst maintain a professional manner.
-Be familiar with all policy, processes, and product knowledge and escalation paths.
- Remain polite, patient and courteous with customer throughout the experience.
-Ensure end to end experience for all customers is at a high level of customer satisfaction.
Job Type: Permanent
Pay: RM3,800.00 - RM4,500.00 per month
Schedule:
- Early shift
Language:
- English (Required)
Expected Start Date: 10/07/2024
