Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Support Specialist

Salary undisclosed

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Company Description

Founded in 1995, Beyondsoft is a global provider of IT solutions and consultancy with over 40 global delivery centers. Beyondsoft aims to be the leading provider of IT solutions, empowering clients to transform their businesses with emerging technologies. Beyondsoft (Malaysia) Sdn. Bhd. offers IT consulting and solution services across various industries, committed to creating sustainable value and improving performance.

Role Description

  • This role involves handling customer service inquiries exclusively through live chat and email, with no phone calls required.

This position is a 1-year renewable contract for an on-site Customer Support Specialist role at Beyonssoft Malaysia in Kuala Lumpur, with rotating shifts. The Customer Support Specialist will be responsible for providing customer support, resolving technical issues, ensuring customer satisfaction, and utilizing analytical skills to address client needs on a day-to-day basis.

Duties and Responsibility

1.Provide customer service to VIP players via IM communication, emails, tickets etc., to improve user satisfaction and promote game branding.

2.Respond to specific questions and issues from players; get headquarter team's support to understand and solve the issue.

3.Conduct friendly communication with players, respond to game inquiries, and deal with user complaints.

4.Collect and summarize players' suggestions on game products, provide timely feedback to players once got confirmed.

5.Conduct user research on game product through questionnaires or online communication.

6.Support service localization incl. FAQ, email, script etc.

Qualifications

1.Bachelor or above degree.

2.Passion in games and has good understanding in moba/FPS games. Total game hours and expertise level will be a plus.

3.Domonstrate excelllent communication skill. High empathy level, able to understand players' feelings and offer care & support to them.

4.Responsible and dedicated to players' requests and provide timely reply.

5.Job experience in customer service or game industry will be highly preferred.

6.Competency in MS office incl. word, excel etc.

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