Manager

Wangsa Bowl is a well-established and renowned entertainment center with a focus on sports, F&B, and fun. We are dedicated to providing an exceptional experience for our customers and promoting a positive and welcoming atmosphere. We are seeking a passionate and experienced General Manager to oversee and manage all aspects of our Sports and F&B division, ensuring the achievement of our set vision and mission.

Responsibilities Centre Manager:-

• Oversee the overall management and daily operations of Wangsa Bowl Centers, including Bowling, Snooker, and Café, ensuring a smooth and standardized operation.
• Implement and coordinate the company's operational policies to enhance efficiency.
• Supervise and instruct Managers, Assistant Managers, Supervisors, and staff to ensure efficient performance in their respective functions.
• Prepare strategic planning for the center to achieve targets.
• Work closely with the Finance Department on operational matters, such as credit purchases, cash purchases, and petty cash and daily sales summary reports.
• Ensure café supervisors are running the café smoothly, and services, outlook, and cleanliness meet expected standards.
• Propose and plan for current and future business trends, including advertising, marketing, and promotions with necessary budgets.
• Execute and promote the center with well-timed promotional programs, tournaments, and events.

Advertising, Promotions, and Marketing:

• Propose advertising, marketing, and promotional plans with budget allocations.
• Organize and coordinate special promotions, displays, and events with the Marketing & Promotion Department.
• Analyze, design, and evaluate strategic marketing plans for the bowling center and other leisure and sports divisions.
• Propose and organize advertising and promotional events, including tournaments, one-day events, and leagues.
• Implement an efficient loyalty program, including gifts, redemption, and vouchers.

Human Resource Functions:

• Assist in on-the-job training for new staff and regular training for existing staff to enhance productivity and efficiency.
• Plan staff schedules to avoid manpower shortages and minimize overtime claims.
• Provide leadership and motivation to the team, setting long and short-term goals and annual plans.
• Manage staff welfare and accommodations (staff hostel).
• Forecast headcounts and efficiently manage manpower to optimize operations.
• Oversee staffing issues and liaise with the Human Resource Department.
• Monitor and evaluate employee performance, ensuring alignment with company vision and mission.

Public Relations:

• Promote the center locally through liaisons with schools, government agencies, and the community.
• Stay updated on market trends in the bowling industry and competitors' activities.
• Prepare the center for companies' tournaments and establish liaisons with sponsors.
• Handle customer complaints and maintain professional interactions with customers.

Administrative Functions:

• Ensure timely submission of Daily Sales Report, bank-in slips, invoices, petty cash, and other administrative documents.
• Maintain proper records of free game vouchers, lane faults, and lost games.
• Submit monthly attendance reports and overtime claims.
• Monitor administrative department compliance with reporting standards and accuracy.

Financial Management:

• Develop and manage the annual budget, optimizing revenue streams, and implementing cost-effective measures.
• Monitor financial performance, analyze variances, and take proactive measures to ensure financial objectives are met.

Facility Maintenance:

• Ensure the bowling center maintains a high standard of cleanliness and overall appearance.
• Oversee and coordinate repairs and maintenance work, liaising with technician team as necessary.
• Ensuring bowling machines are in good conditions and technician’s monthly spending are in line with budgets.

Qualifications and Skills:

• Bachelor's degree in Business Management, Hospitality, or related field (preferred but not mandatory).
• Excellent leadership and communication skills, with a track record of effectively managing teams.
• Strong problem-solving abilities and the ability to handle challenging situations with composure.
• A passion for delivering exceptional customer service and creating memorable experiences.
• Proficiency in budgeting, financial analysis, and business planning to ensure efficient financial management.
• Flexibility to work on weekends, evenings, and holidays as needed to accommodate the operational demands of the bowling center.
• Ability to use Microsoft excel, word and PowerPoint.

Working Time:-

Shift 1 : 9.30AM - 6.00PM
Shift 2 : 3.00PM - 11.30AM
** Every week rotational Shift

Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month