Customer Service Professional (Immediate Hiring)
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Working Location: Plaza Sentral, KL sentral
Working Hours: Rotational Shift Monday- Sunday (2Days off)
Working Shift: 9am to 6pm & 10am to 7pm
DUTIES AND RESPONSIBILITIES:
Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance
Escalated complaints or requests via Service Requests & Trouble Tickets
Cross-selling of all products and services including all upgrades for product & packages
Spin-gating attempt for customers who request to downgrade their packs
Achieve productivity standards and goals while maintaining the highest level of customer service
Undertake any other duties as-and-when assigned by the Management
You will be accountable for meeting individual (KPIs) and team goals
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Additional leave
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
Education:
- STM/STPM (Preferred)